21. The customer service VP expresses concern over a project in which you are involved. His specific concern is that if the project is implemented as planned, he will have to purchase additional equipment to staff his customer service center. The cost is substantial and was not taken into consideration in the project budget. The project sponsor insists that the project must go forward as originally planned or the customer will suffer. Which of the following is true?
A. The conflict should be resolved in favor of the customer
B. The conflict should be resolved in favor of the project sponsor
C. The conflict should be resolved in favor of the VP of customer service
D. None